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Customer Help

The hydroCulture team is always here to assist.

Common purchase queries answered

Orders and Shipping

We are growing the best hydroponic shop in Australia and for that we need your help allow us 4 days to dispatch your order in return we  try to offer the lowest prices in Australia.

 HydroCulture team ensure we do our best to get the products to you on time. See below for details on delivery timeframes for the various shipping methods we provide.

To create a new account, click in My Account on your menu or use the link below:

there is way to change your shipping address you can login and click in my account on your menu. Then choose Address. 

Or on the checkout page, you can choose to ship it for a different address.

On My account -> Order , You can check the status of a specific order.

For retail customers the price displayed is GST included.

For Commercial customers, all GST is not included.

We ship world wide, however our checkout doesn’t give you a freight fee, so please email us with a screenshot of your cart and shipping address. And we can send you a Invoice.

Depends! We try our best to find the cheapest freight for you. So somethings means that we are going to ship your order in more than one packaged.

 

If you need to swap an item

Returns and Exchanges

You can find all information in regards to Return Policy at our page “Shipping and Returns”  or click on the link below.

 

 

We recommend to fill the form in the bottom of this page Requesting Support  or you can email us directly.

 

Upon arrive if you notice that your item arrived damage please take pictures of the product, package and please send by email with some short note explain the occurred

If you contact us shortly after you place a order, we can fix it for you.  But if you wait to let us know and the product have been shipped we promise are going to try our best to solve the situation but no promises made.

If you place a order my mistake please, let us know as soon as possible by filling the form “Requesting Support ” in the bottom of this page.

Requesting Support

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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